If you still need help then please contact us at hello@sekkei10.com

General FAQ

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team at hello@sekkei10.com for assistance, explaining your reasons for wanting to return it. Further information can be found on our policy page

We typically ship all orders within 2-5 business days. 

We ship all orders from our USA factory. Once shipped, we see delivery happen within the following timeframe:

  • USA - Within 2-5 business days
  • Canada - Within 4-7 business days
  • Western Europe - Within 5-12 business days
  • Australia/NZ - Within 5-15 business days
  • Rest of the World - Within 5-12 business days

    These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this. 


We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.

It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If fees are charged by customs we offer to pay up to 50% of the charge. Please contact our support team (hello@sekkei10.com) and attach a photo of your receipt so we can process your payment. 

We try to start production of all orders as soon as possible. we allow a grace period for cancellations within 24 hours of the order being placed please contact support at hello@sekkei10.com with any such enquiry.

Please contact our support team at hello@sekkei10.com for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

Shipping charges are $4.99 for US, UK, Ireland, Canada

Shipping for Rest of the world is $5.99.

Free Worldwide Shipping is available for orders over $75

We are able to take customization. Please email us at hello@sekkei10.com with the item you are interested and what changes you want and we will see if we can alter to suit you.